HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:Job SummaryWe’re looking for a proactive and detail-oriented PTP Officer - Bank Platforms to join our Global Finance Services (GFS) team. In this role, you’ll focus on managing chargebacks, overpayments, and supplier-related reconciliations. You’ll communicate directly with banks and suppliers—mostly in writing—and help resolve disputes efficiently and professionally. This is a great opportunity for someone who enjoys problem-solving, thrives in a structured environment, and communicates clearly and confidently.Job ResponsibilitiesService Delivery & Chargeback ManagementHandle chargeback requests and ensure timely responses to banksManage overpayments and support recovery processes with suppliersVerify suspicious or compromised activities flagged by banksReconciliation & AnalysisAnalyze and reconcile open items related to GVCC suppliers in SAPEnsure accurate reflection of VCC transactions across HBX systemsCommunication & CollaborationRespond to inquiries and manage email communications with banks and suppliersEscalate unresolved issues to internal stakeholders or external platformsSupport internal and external audits with documentation and insightsProcess Improvement & ComplianceFollow established procedures and contribute to process enhancementsEnsure compliance with internal controls and financial policiesRequired SkillsStrong written communication and interpersonal skillsAnalytical mindset with attention to detailProactive, solution-oriented attitudeConversational EnglishIntermediate MS Excel and SAP skills (desirable)Required Qualifications and ExperienceBackground in accounting or financeExperience in management accounting or financial operationsPrevious exposure to the travel industry is a plusAbility to build relationships and collaborate across teamsIf you’re a motivated professional who enjoys working with data, solving problems, and communicating with clarity—we’d love to hear from you. Join HBX Group and help us deliver financial excellence with integrity and efficiency.At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a differenceYou will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
