Customer Service Manager

Chihuahua, Chih.
$90.000 a $120.000 anuales
Permanente
Tiempo completo

Hace 9 días
Postúlese fácilmente

Our client is a global manufacturing company with a key facility in Delicias, Chihuahua. Focused in supporting global customer service operations, with strong collaboration across sales, operations, and manufacturing teams.

Managing and mentoring a team of Customer Service Representatives, fostering accountability and performance.
Overseeing the full order life cycle, ensuring accuracy, timely delivery, and customer satisfaction.
Acting as the primary contact for escalations, coordinating with internal teams to resolve issues efficiently.
Leveraging Oracle ERP and other tools to monitor order status, identify bottlenecks, and improve visibility.
Driving process improvements and standardization across customer service operations.
Collaborating with global stakeholders to align service strategies and support business growth.
Supporting change initiatives and promoting agility and continuous learning.

Proven leadership within manufacturing environments, managing global customersStrong command of Oracle ERP, and fluent English communications.

+ 5 years of experience in Customer Service, within a leadership role.
Strong understanding of manufacturing flows and global logistics.
Proficient in Oracle ERP; SAP experience may be considered.
Skilled in conflict resolution, coaching, and driving team accountability.
Fluent in English, with experience communicating across international teams.
Willing to relocate to Delicias, Chihuahua (relocation support provided).

Michael Page