Sales Support Representative

• Accurately complete order entry of purchase orders received from email or ecommerce store. Review all required fields are for accuracy; minimize change orders, credits due to inaccurate information.
• Follow all contract review policies and procedures.
• Enter orders and processes quotes within 48 hours or update with notes related to issues preventing processing.
• Coordinate and act as “voice of the customer” to ensure on time delivery.
• Interact effectively with internal and external customers, providing status of orders as requested.
• Submit required updates to customer notes and other information for shipments through correct resources
• Attach all required correspondence to business system for easy retrieval by other team members.

• Two (2) years of customer service experience in a business-to-business or manufacturing role is required
• 0-2 years of experience with seals, pumps, and related systems preferred
• Must have strong organizational and interpersonal skills
• Strong verbal communications skills and must be fluent in English
• Must be proficient using MS Office applications such as MS Word and MS Excel and ability to quickly learn in-house applications/systems that support this role
• Must be detail oriented, have good problem-solving skills and be able to organize and prioritize responsibilities.
• Assist with Continuous Improvement projects as assigned.

• Ensure work, and the work of others is performed safely by actively maintaining a safe work environment and abiding by the safety policies and rules at all FLS and Customer sites.
• Embrace and drive a CIP culture and participate in improvement projects.
• Ability to understand and apply verbal and written work and safety-related instructions and procedures
• Independent worker motivated to complete time driven tasks
• Ability to communicate with respect to job assignments, job procedures, and applicable safety standards
• Must be able to work in a potentially stressful environment
• Location requires mobility in an office environment
• Must be able to frequently sit, stand and walk
• Must be able to frequently lift and carry up to ten (10) pounds
• Personal protective equipment is required when performing work in an outdoor or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and other protective equipment as required

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