Process Excellence Manager

Guadalajara, Jal.
Permanente
Tiempo completo

Hace 23 días

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesAccept All CookiesPress Tab to Move to Skip to Content LinkSearch JobsJob DescriptionApply nowStartPlease wait...Job Title: Process Excellence ManagerReq Id: 87587City: GuadalajaraState/Province: JaliscoPosting Start Date: 8/11/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description:Job DescriptionIndustry: TelecomLocation: Guadalajara/ Mexico City MXEducation: Graduate in any disciplineExperience: 10 plus yearsEmployment Type: Full-timePRINCIPAL RESPONSIBLITIES

Lead consulting assignments and deliver business value to the customers through quality initiatives.
Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
Drive benchmarking and best practices deployment across accounts.
Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
Drive projects to improve and maintain the profitability of the process.Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
Drive standardization practices and ensure strict compliance in internal and client defined processes.
Ensure all process metrics are met.

͏͏͏CRITICAL SKILLS REQUIRED

Excellence head with a demonstrated history of working in the outsourcing/offshoring industry.
Experience in managing Quality/ Process Excellence initiatives for Large Engagements.
Must have led/ driven six sigma and lean projects.
Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.
Must have worked in cross functional teams and demonstrated ability to drive change in the process.
Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers.
Well versed with MS Office - Excel and PowerPoint.
Exposure in driving high impact transformation projects involving technology and process re-engineering.
Should be a certified BB from a recognised institute

͏CompetenciesClient CentricityPassion for ResultsExecution ExcellenceCollaborative WorkingLearning AgilityProblem Solving & Decision MakingEffective communicationMandatory Skills: Quality .Experience: 8-10 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.© 2025 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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