Systems Specialist
- Chihuahua, Chih.
- Permanente
- Tiempo completo
**RESPONSIBILITIES**
- Regularly maintains, upgrades and supports existing systems to ensure operational stability for business groups.
- Implements hardware and software changes based on new and existing system requirements and installs the necessary hardware and equipment infrastructure (power, cables, etc.) to meet these requirements.
- Implements system health monitoring tools and monitors hardware and software systems to ensure that established SLAs are met.
- Negotiates with vendors to ensure that all system requirements are met in a timely and efficient manner.
- Keeps abreast of all innovations and changes to AutoZone systems to ensure having the appropriate tools and training to provide quality support.
- Provides training on systems to maximize operator efficiency and increase speed and accuracy of customer service.
- Provides customer support by answering business partner questions and maintaining a presence at a customer point of contact.
- If necessary, selects, develops, and motivates assigned staff.
- Responsible for the development of less experienced AutoZoners; mentors and teaches.
- Performs functional / technical requirements gathering, documentation, estimation, planning and project management on mid-size projects or parts of large projects.
**REQUIREMENTS**
- Level of formal education: Bachelor's degree, it may include specialized or vocational courses.
- Area of study: Computer Science Systems Engineering or related field
- Years of experience: Two to three years.
- Experience based on consistently demonstrated capabilities.
- Knowledge of MS Office.
- Advanced functional and/or business knowledge.
- Technical skills may include experience with one or more of:
- Operative Systems (UNIX, Linux, Windows)
- Programming Languages (Java, C, C++, others)
- Databases (Informix, Greenplum, Hadoop, Oracle, PostgreSQL, DB2/SQL,)
- Networking (TCP/IP, Networking, LAN administration, data analysis, computer operations or customer service.
- Solid problem solving, relevant domain and analytical skills.
- Subject matter expertise in a functional area and expertise in at least one technical area.
- Functional/technical requirements gathering and documentation.
- Medium-sized project management - estimating, planning, controlling, and execution.
- Typically, able to perform tasks with little or no supervision.
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