Customer Service Analyst

Harman

  • Ciudad Juárez, Chih.
  • Permanente
  • Tiempo completo
  • Hace 3 días
We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
  • Engineer audio systems and integrated technology platforms that augment the driving experience
  • Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
  • Advance in-vehicle infotainment, safety, efficiency, and enjoyment
About the RoleAssuring the ship dates to customers, in order to cover requirements on time according to the correct production planning.What You Will Do
  • Review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)
  • Analyze Customer Demand to detect variations (Increases & Decreases)
  • Make plans production according to customer requirements.
  • Ensure customer shipments in order to meet delivery dates solicited.
  • Check that customer demand is loaded correctly in SAP system.
  • Develop and implement initiatives to improve customer services
  • Analyze and summarize customers issues in order to prepare appropriate solutions/clarifications to respond to customers
  • Evaluate and prioritize customer inquiries to better serve the customers
  • Maintain relationships with other internal departments to improve business performance
  • Analyze customers issues so as to develop tools and processes to increase customer satisfaction
  • Establish multidisciplinary teams for continuous improvement.
  • Identify and implement improvements to increase efficiency of labor
  • Initiate actions to prevent the occurrence of any non-compliance related
  • Participates and provides support related with quality systems management, objectives, targets and programs.
  • Zero premium freight services through the proper production planning processes.
  • Coordinate product changes to assure minimal obsolescence.
  • Other activities assigned by Sr. Costumer Analyst.
  • Participates and provides support related with quality and EHSS systems management, objectives, targets and programs.
What You Need to Be Successful
  • Experience of at least 1 year on FORD's portals and systems.
  • Engineering, International Business, Finance or Administration Degree.
  • 1 year of related experience for Analyst, 3-5 years of related experience for Services.
  • Experience in the automotive industry.
  • Knowledge of ISO / TS 16949 and ISO 14001.
  • English 80% (reading and writing that allow fluid presentations).
  • Customer specific requirements (applicable).
  • Problem solving skills.
  • Integrity, Innovation, Inclusion, Teamwork & Respect, Excellence.
Bonus Points if You Have
  • Leadership, Change Orientation, Collaboration, Judgment, Result Driven.
  • Communication Skills (Oral and Written)
  • Initiative.
  • Achievement oriented
  • SAP system
  • Computer knowledge, Microsoft Office (Excel, Power point, Word, etc.)
  • Problem Solving Training
What Makes You Eligible
  • Willingness to travel.
  • Willingness to work in an office.
What We Offer
  • Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
  • Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
  • Extensive training opportunities through our own HARMAN University
  • Competitive wellness benefits
  • Tuition reimbursement
  • “Be Brilliant” employee recognition and rewards program
  • An inclusive and diverse work environment that fosters and encourages professional and personal development
You Belong HereHARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.About HARMAN: Where Innovation Unleashes Next-Level TechnologyEver since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.If you're ready to innovate and do work that makes a lasting impact, join our talent community today!+++HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)#LI-AA1You Belong HereHARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.About HARMAN: Where Innovation Unleashes Next-Level TechnologyEver since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.If you're ready to innovate and do work that makes a lasting impact,Important Notice: Recruitment ScamsPlease be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through:HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.( )© 2025 HARMAN International. All Rights Reserved. If you are using a screen reader and are having problems using this website, please call (800) 645-7484 for assistance.

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