Manager 1, Technical Support Engineering - Mexico City
Datadog
- Ciudad de México
- Permanente
- Tiempo completo
- Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 400+ integrations that Datadog works with
- Ensure successful onboarding of new Solutions Engineers
- Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters
- Review and help prioritize Solutions Engineering escalations
- Dispatch customer requests throughout the day as part of a queue rotation schedule
- Oversee demo training and assist in demo certification
- Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we're getting first-hand from those customers
- Build out documentation and knowledge base articles for a variety of technologies
- Passionate about people management and/or mentorship with previous experience leading a team
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A tinkerer with some programming experience and a basic knowledge of Linux
- Able to work a rotating schedule that requires weekend availability
- CS or Engineering majors
- Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
- Generous and competitive
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture