Product Onboarding Advocate

Ciudad de México
Permanente
Tiempo completo

Hace 1 día

Product Onboarding AdvocateAre you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!Join our team! A Product Onboarding Advocate is responsible for helping first-year customers have a successful onboarding experience as they get started with their new Thomson Reuters product(s) and training resources. This includes proactive phone and/or email contacts to help a firm reach key onboarding milestones to increase adoption of product.About the RoleIn this opportunity as a Product Onboarding Advocate, you will:

Deliver Product Onboarding Program and foster relationships with first year customers
Set customers up for success with an initial onboarding phone call and periodic check-ins to review progress with onboarding milestones, and to increase adoption of product through training resources
Serve as primary point of contact (phone and/or email) through onboarding program
Bring appropriate internal individuals together to resolve issues in a prompt and appropriate manner
Meet performance objectives

About YouYou’re a fit for the role if your background includes:

Minimum of 3 years experience working in a customer service environment or relevant experience
A Bachelor's degree or equivalent experience
Preferably knowledgeable in Thomson Reuters Tax & Accounting software products.
Excellent analytical, decision-making, time management, and multi-tasking abilities, with a capacity to self-manage and stay motivated in a fast-paced, high-pressure environment.
Strong relationship-building skills with various roles within a firm, including IT, staff, and managing partners, alongside strong partnership, communication, and collaboration skills.
Willingness to learn new processes and skills to enhance the customer experience, excel in a peer coaching atmosphere, and provide constructive feedback.

To apply, please upload your updated resume in English.Location: CDMX#LI-EG1What’s in it For You?Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on

Thomson Reuters

Postularse