Tecnico en cableado estructurado
- Apodaca, N.L.
- Permanente
- Tiempo completo
Queue Management ReportingCoordinates incoming requests and work assignments to support customer orders works on complex customer requestsInitiates project meetings, including capturing and distributing notes and action itemsUnderstands the approval process and determines timelines for orders that have been expedited or requires negotiationDetermines when to approve custom orders and amends for labor hours and material costs, if requiredCoordinates the review of eligibility approvals in in the systemProvides weekly queue management activity reports and metrics to supervisorOversees completion of necessary reporting, manages adhoc reporting requestsSupports internalexternal audits on request by managementCoordinates reviews andor approvals of work order permitsUpdates local asset databases and other systemsCreatesSupports reporting to customers e.g. power or access
InstallationsActs as a highly skilled subject matter support expert for customer installations within the team, including rack and stack, cages, cable distribution trays, cabinets and cable managementsupport systemsProvides guidance and subject matter expertise to support largescale installationsCoordinates complex installations and challenges related to customer installs andor requests
Cross ConnectsSupports complex data center crossconnect work requiring development of new concepts and techniques for standard operating procedure and independent judgement for installs, terminations, modifications, and testingIdentifies cost savings opportunities and makes recommendations to leadersProposes and implements use of advanced technology, for testing equipment fusion splicing, etc.Acts as a SME support lead for all crossconnect installs, terminations, testing and modifications
Testing TroubleshootingUtilizes advanced troubleshooting ability to lead fault resolutionAssures timely calibration and repairs on testing equipment
Stakeholder PartnershipMonitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teamsSupports and maintains relationships with internal stakeholders for cross functional workProvides guidance to more junior team members on coordinating activity with internal stakeholdersSupports security team by dispatching contractors outside standard security office hours
Customer ManagementSupports customer requirementsissues, especially in sensitive situationsAttends internal coordination, progress meetings or conference calls and, provides updates as needed to customersPoint of Contact POC for supporting complex and high profile customer requests, exceptions or escalationsActs as a subject matter expertise support lead for customer communications on projects
ProjectsDevelops job plans for large installation projects using various project management toolsContributes to vendor review and oversight with management
TrainingSupports standard operating procedures and best practices to maintain a high level of service is maintainedMay coach others on operations procedures and basic safetyMay provide coaching and mentorship to more junior team members
Bolsa de trabajo México ofrecemos puesto de Tecnico en cableado estructurado para el sector de Informatica Telecomunicaciones en la empresa Equinix de Apodaca. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
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