QA Analyst - Contact center

Ciudad de México
Permanente
Tiempo completo

Hace 1 día

QA - High level of ExcelWork Mode: On-Site
Location: Mexico City - We work Lomas de Chapultepec
English: AdvancedRequirements:

Graduate with 3-5 years experience of Contact Center.
More than 2 years of experience in quality function of Spanish calls.
Client interaction experience is must.
Excellent spoken and written communication skills for Spanish language.
Should be able to communicate in English language also (Verbal & Written).
Must have worked with process excellence/operational excellence/transactional quality.
Exposure to MS Power point, Visio, Micro Strategy would be an added advantage.

Key Responsibilities:

Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.
Perform analysis of query/call listening results in line with customer objectives to develop business cases.
Compile analysis results and create presentations.
Interacting with clients on presented data & results.

We help our clients enhance their talent attraction capacities, especially in technological profiles.We constantly innovate and actively seek to find the best solutions for clients and professionals. We understand the needs of our customers and aim to be the industry specialists.We offer consulting services to technology companies in various areas, including IT, software development, cybersecurity, and project management. Our employees are the reason for the company's existence, and their satisfaction translates into that of our customers.

VALCE Talent Solutions

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