CUSTOMER SERVICE SPECIALIST II
- Hermosillo, Son.
- Permanente
- Tiempo completo
- Bachelor's degree
- Strong analytical skills
- Knowledge in management and functions of customer portals
- Optimal management of interpersonal relationships
- Computer systems (SAP, Microsoft Office and Salesforce)
- Excel (high efficiency desired)
- Decision making and negotiation skills
- Effective communication (Verbal and written)
- Problem solving
- Sense of urgency and time management
- Able to provide solutions to medium complexity
- Team player and ability to train others
- Flexibility to adapt to changing priorities and business conditions
- Ability to work independently
- Liaison between customer and TE.
- Responds to customer inquiries in timely manner (RMA, delivery status, tracking information, billings, credit status), resolves shipping or invoicing problems, supports liability determination, with the support of cross functional teams.
- Maintains close communication with sales, planning and supply chain teams.
- Daily external and internal communication with your counterparts, on the ongoing inquiries.
- Managing order portfolio and coordinating with internal stakeholders.
- Support the execution of improvement actions based on customer feedback and business requirements.
- Demonstrates proactiveness and TE values (Accountability, Teamwork, Innovation, Inclusion and Integrity).
- Follows standard work and company's objectives to assure ECE.
- Assists in relevant management roles, to demonstrate leadership as it applies to their responsibilities within the integrated supply chain.
- Ensures timely follow up for customers.
- Reviews and tracks past due orders.
- Follow up on actions to achieve KPIs
- Review, follow up and manages customers portals (daily)
- Channels customers complaints, requests and claims.
- Receives and process transactions by phone, SAP and email from customers.
- Investigates and solves customers complaints.
- Follow up and ensures shipments on requested dates.
- Attend critical meeting with customer and update meeting files.
- Works with Engineering and launching team for new products for customers.
- Works with Finance to go over A/R and aligns information for disputes or write offs.
- Works with Sales and Finance to go over freight chargebacks for disputes or write offs.