Customer Onboarding - REMOTE

Guadalajara, Jal.
Permanente
Tiempo completo

Hace 6 días

Descripción :#boost2025Gordian Staffing, A New Way of HR.We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.About our client:A prominent provider of community association management services in the United States. They offer a comprehensive suite of services encompassing financial management, compliance oversight, developer support, and lifestyle programming. Their approach is characterized by a blend of personalized service and advanced technological solutions, aiming to enhance community operations and resident engagement.We are looking for a Customer Onboarding Assistant to support the Onboarding process and the following activities:

Own the onboarding process for new customers post-sale, ensuring all required information, documentation, and setup steps are completed.
Coordinate across platforms and software to track progress and maintain data integrity.
Collaborate cross-functionally with Sales and Customer Success to ensure a positive customer experience.
Monitor onboarding metrics and proactively address delays or gaps to keep timelines on track.
Provide ad-hoc support for customer success needs such as: Assigning new user licenses, troubleshooting login issues, answering general platform questions, and assisting with invoice payments.

Schedule:Monday to Friday

Regular Schedule: 8:00 a.m. to 5:00 p.m.
Daylight Saving: 7:00 a.m. to 4:00 p.m.

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day.Benefits:

Competitive Salary (According to experience)
Law benefits
Remote Work
Work Stability
Computer equipment
Major medical insurance
Christmas bonus of 30 days (Aguinaldo)

After the first 3 months, we add the following:

Minor medical insurance (Clinic may vary according to your city)
Life insurance
Food vouchers (10% of the gross salary)
Restaurant tickets
Saving fund (8% of the gross salary)

Requisitos mínimos :MUST: Advanced English (Strong communication skills: writing and speaking).

1 to 2 years of experience in customer onboarding, customer success, or project coordination.
Strong organizational skills and the ability to manage multiple priorities.
Tech-savvy mindset with comfort using multiple software platforms.
Previous experience handling a ticketing system.

Competencias :

Organized
Customer Oriented
Hardworking
Proactive
Attention to Detail
Communication Skills

Gordian Staffing

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