Admin Assistant (Client Onboarding)- REMOTE

Guadalajara, Jal.
Permanente
Tiempo completo

Hace 10 días

Descripción :#LI-DP2#boost2025Gordian Staffing, A New Way of HR.We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.About our client:A prominent provider of community association management services in the United States. They offer a comprehensive suite of services encompassing financial management, compliance oversight, developer support, and lifestyle programming. Their approach is characterized by a blend of personalized service and advanced technological solutions, aiming to enhance community operations and resident engagement.We are looking for an Administrative Assistant to support the Client Onboarding process and the following activities:

Own the onboarding process for new customers post-sale, ensuring all required information, documentation, and setup steps are completed.
Coordinate across platforms and software to track progress and maintain data integrity.
Collaborate cross-functionally with Sales and Customer Success to ensure a positive customer experience.
Monitor onboarding metrics and proactively address delays or gaps to keep timelines on track.
Provide ad-hoc support for customer success needs such as: Assigning new user licenses, troubleshooting login issues, answering general platform questions, and assisting with invoice payments.

Schedule:Monday to Friday

Regular Schedule: 8:00 a.m. to 5:00 p.m.
Daylight Saving: 7:00 a.m. to 4:00 p.m.

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day.Benefits:

Competitive Salary (According to experience)
Law benefits
Remote Work
Work Stability
Computer equipment
Major medical insurance
Christmas bonus of 30 days (Aguinaldo)

After the first 3 months, we add the following:

Minor medical insurance (Clinic may vary according to your city)
Life insurance
Food vouchers (10% of the gross salary)
Restaurant tickets
Saving fund (8% of the gross salary)

Requisitos mínimos :MUST: Advanced English (Strong communication skills: writing and speaking).

1 to 2 years of experience in customer onboarding, customer success, or project coordination.
Strong organizational skills and the ability to manage multiple priorities.
Tech-savvy mindset with comfort using multiple software platforms.
Previous experience handling a ticketing system.

Competencias :

Organized
Customer Oriented
Hardworking
Proactive
Attention to Detail
Communication Skills

Gordian Staffing

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