Customer Quality Advocate QAM Quality Account Management

Bybsa Ingenieria S.A. de C.V.

Cuauhtémoc, D.F.
Permanente
Tiempo completo

Hace 29 días

POSITION SUMMARY The Customer Quality Advocate Quality Account Management will work closely with Cienas internalexternal customers and other Global Quality engineers in collaboration to deliver the highest quality products in a timely and costeffective manner.The QAM is responsible for tracking and identifying causes of customer impacting issues, found either internally or externally, and for driving cross functional teams to understand how they occurred, implementing upstream preventive actions and holistic hardware and software integrated processes. This role will act as a subject matter expert within the Global Quality Team, bridging the expertise within the Ciena RD teams, Supply Chain, PLM and the customer facing Quality Management activities, including participating in and preparing customer reviews.ESSENTIAL DUTIES AND RESPONSIBILITIES
Analyzing and communicating customer results with the appropriate teams
Directly working with account teams and customers on customer needs.
Monitoring and reporting appropriate metrics that track our continuous improvements in quality
Creating a crossfunctional, collaborative working approach to addressing customer quality concerns
Recommending and implementing changes to Cienas quality assurance procedures
Participating in the daytoday Quality activities, supporting the Global Customer base
Review requirements with developers and other Quality engineers for consistency and accuracy
Participate in the use of established test processes and methodologies
Work with other departmental staff to achieve Quality team objectives
Take on other duties, and special projects as needed.SKILLS
Strong knowledge of customer baselines, and overall telecom equipment.
Ability to manage multiple projects at one time, often with changing requirements as scrum team needs may dictate. Comfortable presenting to internalexternal executive stakeholders.
Must be detail oriented, reliable and ability to work both in a team environment and alone with minimal direction and supervision
Experience with finding the root cause of defects in a complex platform environment
Strong and demonstrated desire for a career path in Quality engineering
Ability to perform statistical analysis and perform analytical practices with data interpretation
Proficient with Microsoft Office suite PowerPoint, Excel, Teams, Power BIDESIRED CHARACTERISTICS
Analytical, detailed thinker with strong technical skills.
Ability to thrive in a collaborative environment where virtual teams will deliver results
Good interpersonal skills and strategic partnerships.
Strong work ethic with ability to work flexible hours, occasional evening and weekends.
Must be a team player, draws energy and drive in working with others.
Prior experience with SQL, Salesforce, JIRA and Software Application testing a plus.
Previous Experience with Customer CommunicationEDUCATION EXPERIENCE
B.S. degree in Computer ScienceEngineering or related technical field.
Minimum 2 years of proven quality experience
Documented training and certifications desired.Bolsa de trabajo México ofrecemos puesto de Customer Quality Advocate QAM para el sector de Informatica Telecomunicaciones en la empresa Bybsa Ingenieria S.A. de C.V. de Cuauhtémoc. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

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