Collections Analyst
- Veracruz, Ver.
- Permanente
- Tiempo completo
We offer customer and employee-focused culture in a fast-paced, competitive, yet team-oriented environment.
What will you do in this role?
Ensure timely recovery of outstanding payments (0–90 days past due) by managing direct collections and coordinating with external vendors, while maintaining the company's premium communication standards.
Provide reliable reporting and actionable insights to management, and collaborate across departments to reduce delinquency rates, mitigate risk of default, and continuously improve collection strategies.
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Your responsibilities will be
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Direct Collections (31–90 days past due): Manage early delinquency accounts by proactively contacting customers, assessing their profile and payment situation, and negotiating feasible payment agreements.
Ensure clear, professional, and empathetic communication that reflects the brand's premium standards, while closely monitoring commitments until full resolution.
External Vendors Coordination (<30 days past due): Provide guidance and support to external collection agencies handling accounts with less than 30 days past due, ensuring full compliance with company processes and culture.
Design and oversee "blasting" programs (SMS, email, and call campaigns) to send proactive payment reminders to customers before and after due dates, while reviewing vendor performance and sharing feedback to improve results.
Reporting and Analysis: Prepare and deliver daily, monthly, and quarterly reports on collection performance, highlighting priorities based on amount, aging, and risk of default.
Track positive trends, flag potential risks, and propose clear action plans.
Provide management with reliable insights to support decision-making and ensure continuous improvement of collection strategies.
Cross-functional Collaboration: Partner with Finance to resolve billing or payment issues and work closely with the Commercial team to gather additional customer insights that support recovery efforts.
Actively participate in follow-up meetings, share collection performance updates, and collaborate across departments to achieve collection targets.
What You'll Bring
Bachelor's degree in accounting, administration, finance or similar.
Minimum of 2 years in the collections area in financial services or automotive industry.
Use of collection systems, strategies and/or methods.
Knowledge of types of financial products (automotive area)
CRM for collections
Effective and empathetic communication
Negotiation:
Results-oriented
Collaboration
Adaptability
Local contract applies.
Relocation assistance will not be provided for this position.
Mercedes-Benz Financial Services México is an Employer committed to the principles of equity in employment.
We thank all applicants; however, only those selected for an interview will be contacted.
Please visit our LinkedIn page for more information on our company at Mercedes-Benz Financial Services México.
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