Customer Care Professional - Amex Assurance Co - Mexico, CDMX - Hybrid
- Ciudad de México
- Permanente
- Tiempo completo
- Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone.
- Document necessary information, such as claim details, customer's change of details, and other pertinent information.
- Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back.
- Enhance our customers' experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect.
- Meet and exceed quality and productivity goals and comply with all regulatory requirements.
- Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform.
- Ability to prioritize and adapt to an ever-changing environment.
- English language fluency required.
- Relationship builder who has passion for delivering exceptional service.
- Excellent verbal, written and interpersonal communication skills.
- Strong customer service skills and the ability to de-escalate customer situations.
- Demonstrates personal excellence by remaining positive in difficult situations.
- Self-confident, optimistic and supports a team environment.
- Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills.
- Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations.
- Ability to demonstrate initiative with minimal supervision to drive results.
- Superior level of accuracy and attention to detail.
- Strong proficiency in PC skills, including MS Word and Excel.
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities