Customer Care & Support Specialist
- Veracruz, Ver.
- Permanente
- Tiempo completo
Believe is above all a passion for music, tech, and digital marketing, shared by over 1,500 talented people in more than 50 countries.
It is a visionary and entrepreneurial spirit that drives us and makes us one of the world's leading digital music companies whose moto is to shape the future of music.
Believe's mission is to develop independent artists and labels in the digital world by providing them the solutions they need to grow their audience at each stage of their career and development, in all local markets around the world, with respect, fairness and transparency.
Believe is a tribe of experts who successfully meet the challenges of the transformation of our music industry every day.
It's an adventure, a human adventure, and one that is propitious and stimulating for all of us.
Finally, Believe is a story that began in 2005 and that we must continue to narrate, now, and with you.
**Job Description**:
Believe is looking for a **Customer Care & Support Specialist**, based in Mexico.
You will be the main point of contact of our customers (Producers, Labels, Artists) to solve their issues and requests.
Your main role and responsibilities are:
- Solve Artists & Labels operational issues on artistic content, payment of royalties, reporting, management of copyright in compliance with our - SLAs and top quality communication
- Maintain high customer satisfaction
- Onboard and train Artists and Labels on Believe internal tools
- Contribute to the Support knowledge bases to improve the autonomy of our clients
- Maintain a regular and close communication with Sales teams
- Interact with Believe back office teams: Finance, Content, Product, Contracts & Rights
**Qualifications**:
- At least 1 year experience of online customer service
- Good communication skills with Care, Respect, Empathy
- Problem solving mindset
- Product knowledge
- Passionate about technology
- Technical skills: MS Office (Word, Excel, Powerpoint, Outlook, OneNote, Zendesk, JIRA)
- Fluent in English
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