Account Services Coordinator

• Execute SquadCLUB / SCHOOL Member Launch: Implement launch plans, including uniform consultation and full store setup. Submit graphic design requests, create SquadGear designs, host product demos, and deliver high-level customer support throughout the process.

• Account Management: Maintain regular, proactive outreach to assigned accounts to prepare for upcoming seasons, review account activity, and ensure alignment on future needs. Monitor account health and ensure timely follow-ups that support retention, satisfaction, and successful delivery against key event dates.

• Relationship Building: Develop strong, trust-based relationships with admins to position yourself as a go-to resource and foster long-term engagement and loyalty.

• Sales Support: Manage bulk orders, product setup, and ongoing support tasks to ensure smooth execution across all sales owned accounts.

• Timely & Professional Communication: Respond promptly and professionally to customer inquiries, ensuring quick, accurate, and solution-oriented support across all channels.

• Identify Growth Opportunities: Proactively identify upsell opportunities through ongoing account engagement, supporting retention and long-term customer success.

• Collect and relay feedback: Collect and relay customer feedback and recurring themes to Product and Leadership teams to support continuous improvement and service enhancements.

• CRM & Data Management: Maintain accurate customer records and account activity in the CRM to support reliable reporting, forecasting, and team alignment.

• 2+ years in sales support or customer service roles.

• Proficient in CRM software to manage customer interactions.

• Ability to build rapport with clients, identify needs, and foster relationships to drive growth.

• Strong verbal and written communication skills.

• Detail-oriented with strong time management and problem-solving skills.

• Familiarity with the sports industry is preferred.

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