HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:Location: CancunWorkshift: 8 am - 5 pmScope of the role:Conduct outbound calls to leads from provided lists, introducing the product/service and identifying potential needs following defined scripts. Qualify leads based on pre-defined criteria, assessing their suitability for the product/service. Present product/service information and answer partner questions, addressing concerns and overcoming objections. Record all call details, leads information, and sales activities accurately in the CRM system. Follow up with potential partners through phone, email, or other communication methods to nurture leads and close sales. Meet daily/weekly calls and sales targets as defined by the Commercial Operations Manager.Accountabilities:Contact hotel partners via outbound calls to promote and sell HBX products/services (Civifun or others)Manage leads, track interactions and follow up to close deals, contributing to sales targets.Skills:Excellent communication skills, including active listening and clear articulationSales-oriented mindset and aptitudeBasic computer literacyAbility to learn and understand the features and benefits of the product/service being soldProfessional telephony etiquette (ability to maintain a professional and courteous demeanor during phone callsAbility to drive sales from interest to close dealsProfessional English and SpanishExperience & Qualifications:Minimum of 1 year of experience in sales operations, sales support, or a related fieldExperience working with CRM systems for lead management and trackingDemonstrate the ability to meet or exceed sales targetsExperience working in a fast-paced, dynamic environmentKnowledge of the hotel industry is a plusHigh school diploma or equivalent required1-2 years experience in outbound sales, telemarketing, or a related customer service role involving phone (preferred).Experience using CRM systems for lead management and tracking is a plus.At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a differenceYou will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
