Global Network Operations Leader

Ciudad de México
Permanente
Tiempo completo

Hace 2 meses

Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximizing value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure, data communications, chemicals and more. In 2018, Orbia Advance Corporation bought a majority stake in Israeli-based Netafim, the world's leader in drip irrigation, and is helping the world 'grow more with less' as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22,000 employees.We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanization, water and food scarcity, and a growing and aging population. We're already a global leader in Polymers, Fluor, Building & Infrastructure, Datacom, and Precision Irrigation. We have embarked on a CEO-led transformation, as part of our journey to become a truly purpose-led, future fit company.Position Title: Global Network Operations LeaderReports to Position Title (optional): Global Infrastructure LeaderBusiness Group:Remote work: YesScope: RegionalCountry and location: LATAMRole Level/Grade (suggested by the People Team or Total Rewards Lead):17Functional Area: IT1. MAIN PURPOSE (Briefly state the job's overall objective)As the Global Network Operations Leader, you will oversee the comprehensive management and direction of our network operations, ensuring optimal performance and reliability on a global scale. This critical role involves managing a managed service partner to deliver superior network operations and support services.2. KEY RESPONSIBILITIESOversee the day-to-day network operations, including monitoring, maintenance, and incident response, to ensure high availability and performance.Oversee the escalation process, ensuring timely resolution of critical network issues and minimizing impact on business operations.Supervise routine maintenance activities, ensuring they are conducted efficiently and effectively to prevent unplanned downtime and extend the life of network assets.Lead change management processes for network operations, including planning, approval, and implementation of network changes to ensure minimal disruption and adherence to best practices.Act as the primary liaison with our managed service partner, ensuring they meet or exceed service level agreements (SLAs) and key performance indicators (KPIs).Continuously assess and improve network performance, reliability, and security, leveraging data and analytics to drive decision-making.Innovation and Improvement: Identify opportunities for process improvements and technology enhancements, leading initiatives to implement innovative solutions.Develop and implement risk management strategies to mitigate potential network disruptions and ensure business continuity.Communicate effectively with internal and external stakeholders, providing regular updates on network performance, issues, and improvements.Ensure compliance with relevant Orbia infrastructure standards, regulations, and security protocols to protect the organization's network infrastructure. Take care of regular audits.3. COMPLEXITY OF THE JOB

Cross functional work, geographical scope, etc.
Type of influence in others, direct or indirect.

Vendor / MSP Management: The role involves managing the Managed Service Providers (MSPs), ensuring the delivery of high-quality services. This requires monitoring performance, and fostering strong partnerships.Decision-Making Impact:
The occupant is responsible for making critical decisions that affect long term infrastructure services, influencing both short-term performance and long-term strategic goals.Cross-Functional Work:
The position necessitates extensive collaboration across various functions, including finance, legal and operations to ensure cohesive infrastructure delivery.Geographical Scope:
The role covers multiple regions (North America + Latam and EMEA / APAC), necessitating an understanding of regulatory environments, and cultural differences.Influence on Others: The role involves mostly indirect influence. Indirect influence involves working with our Managed Service Provider, global teams, vendors, and other stakeholders to align efforts and achieve common objectives.4. INTERNAL AND EXTERNAL RELATIONSHIPSDescribe the main internal and external relations required by the position (internal functional areas, position or external vendorà not person-specific).Who (Position or External)Internal/ExternalWhat for?Global Infra LeaderInternalDirect line managerIT LT (CIO, BISO) & Business LeadersInternalReporting on operationsBusiness leaders, plant managers, End-usersInternalTicket Reporting and escalation managementArchitecture teamInternalAlign on architectural decisions and review of implemented solutionsVendors and MSPExternalManages relationship &Integration PartnersExternalNegotiating scope of work, monitoring performance, and fostering strong partnerships5. ORGANIZATIONAL CHART (REPORTS RELATIONSHIP)- Only for new organizationsNumber of subordinates: Direct: 2 Indirect: .6. FUTURE-FIT MODEL (expected behaviors)Orbia´s details how each Orbia employee can attain Orbia's purpose and bring it to life, wherever they are, every single day.Check the box in line with the position:☐ Individual Contributor☒ People LeaderEmbrace Vision and DirectionProvide Vision and DirectionDevelop YourselfDevelop Yourself and OthersDrive ResultsDrive ResultsFoster Collaboration and InclusionFoster Collaboration and Inclusion7. EDUCATION, EXPERIENCE, LANGUAGE, & PHYSICAL REQUIREMENTS (To perform satisfactorily in this job what type of knowledge and experience is required?)

Academic Level: Bachelor's degree in Computer Science, Information Technology, or a related field
Language(s) and level of proficiency: English (fluent) and Spanish

Knowledge/Experience:

Technical Knowledge

In-depth knowledge of network infrastructure technologies, including routers, switches, firewalls, load balancers, and network monitoring tools.
Proficiency in network protocols, such as TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS.
Experience with network security best practices and technologies, including VPNs, IDS/IPS, and network access control.
Familiarity with cloud networking and hybrid cloud environments, including AWS, Azure, and Google Cloud Platform.
Experience with deploying, configuring, and testing network equipment.
Familiarity with automation tools and scripting (e.g., Ansible, Python).

Management & communication Skills

Experience in managing relationships with MSP, vendors and suppliers.
Ability to communicate effectively with internal stakeholders (e.g., operations, finance, senior management).
Excellent verbal and written communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
Ability to present technical information in a clear and concise manner to senior management and other stakeholders.

Relevant Experience

Minimum of 10 years of experience in network operations management, with at least 5 years in a leadership role overseeing global network operations.
Extensive experience working with and managing relationships with managed service partners.
Relevant certifications such as CCNP, CCIE, or equivalent are highly desirable.
ITIL certification is a plus.
Familiarity with documentation, training, and support processes necessary for a smooth handover.

Physical requirements for the position such as mobility, vision, strength, etc. (applicable in line with local laws):

Able to travel 10-20%
Driving license

Our Global brands: Dura-Line, Koura Global, Vestolit, Netafim, Alphagary, Wavin.They offer a broad range of value added solutions and finished products that contribute to customers' success and ultimate improve the quality of life for people around the world. Along its commitment to good citizenship, Orbia Advance Corporation delivers Total Value to customers, employees and investors worldwide, every day.CDMX, CMX, MX, 06500Time Zone: Central Standard TimeBusiness Unit: BU Orbia Corporate (BU_ORB_01)Functional Area: FA Information Technology (FA_IIT_01)

Orbia

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