Hotel General Manager

• Oversee daily operations of all hotel departments including Front Office, Housekeeping, Engineering, Food & Beverage (if applicable), and Sales.
• Ensure brand standards and PME Hospitality policies are consistently upheld.
• Manage preventative maintenance programs and capital improvements.
• Monitor property cleanliness, safety, and presentation.

• Champion a service-first culture that drives high guest satisfaction and loyalty.
• Respond promptly and effectively to guest concerns, reviews, and feedback.
• Conduct daily property walkthroughs and hold regular team huddles.
• Monitor guest service metrics (e.g., GSS, SALT, Medallia, TripAdvisor) and implement improvement plans.

• Maximize RevPAR, GOP, and NOI through strategic pricing, cost control, and occupancy management.
• Approve payroll, vendor invoices, and manage purchasing within approved budget.
• Conduct daily labor and expense reviews to ensure operational efficiency.

• Collaborate with VP of Sales to drive business through local sales efforts, digital marketing, and relationship building.
• Maintain visibility in the community through networking, chamber events, and local partnerships.
• Support execution of brand promotions and PME sales initiatives.

• Recruit, train, and mentor department heads and front-line staff.
• Foster a positive, inclusive culture that reflects PME’s core values.
• Conduct performance evaluations, enforce accountability, and lead corrective actions as needed.
• Ensure compliance with labor laws, safety standards, and company HR practices.

• Ensure all brand and local/state/federal regulatory standards are met (ADA, OSHA, food safety, fire codes, etc.).
• Maintain hotel security, safety logs, and emergency procedures.
• Oversee property risk assessments, loss prevention strategies, and incident response.

• Bachelor’s degree in Hospitality/ restaurant Management, or tourism.
• Minimum 3–5 years of hotel General Manager experience, preferably in a branded select-service or full-service hotel.
• Proven track record in operations, team leadership, financial results, and guest satisfaction.
• Strong knowledge of hotel systems (PMS, POS, revenue management tools, Microsoft Office).
• Exceptional communication, leadership, and organizational skills.
• Ability to work flexible hours including weekends and holidays as needed.

Alliance Abroad LATAM