Operations Lead

• Manage daily production operations, including work allocation, scheduling, and capacity planning for presentation designers.
• Monitor ongoing projects to ensure adherence to deadlines, quality standards, and client requirements.
• Act as the first point of escalation for operational issues, providing timely solutions and support.
• Maintain balanced workloads across the team and ensure proper utilization of resources.

• Track SLAs, KPIs, and operational metrics such as turnaround time, efficiency, quality, rework rates, and client satisfaction.
• Conduct regular performance reviews and share feedback with team members.
• Implement corrective actions and continuous improvement initiatives where gaps are identified.

• Partner with Managers and Clients to understand project priorities, scope, and timelines.
• Ensure effective communication between the production team and stakeholders.
• Support escalations by providing factual, data-driven insights and actionable solutions.

• Mentor, coach, and support the professional growth of team members.
• Foster a collaborative, transparent, and positive team culture.
• Drive engagement, motivation, and retention initiatives.

• Standardize workflows and ensure adherence to best practices in presentation production and operations.
• Identify and implement process improvements for efficiency and quality.
• Stay updated on design tools, technology (e.g., AI applications), and industry best practices; recommend adoption where relevant.

• Excellent organizational and project management skills.
• Strong understanding of production KPIs (quality, efficiency, turnaround time, utilization).
• Proficiency in Microsoft Office (PowerPoint, Excel, Outlook); exposure to project management or workflow tools is an advantage.
• Ability to balance creative needs with operational requirements.
• Strong leadership, communication, and conflict resolution skills.
• Analytical mindset with a focus on data-driven decision-making.

• Bachelor’s degree in Design, Communications, Business Administration, or related field.
• 5+ years of experience in a creative/production operations role, with at least 2 years in a supervisory or lead capacity.
• Strong background in PowerPoint presentation design workflows; exposure to client-facing environments preferred.

• Opportunity to lead a talented production team delivering high-quality presentations for global brands.
• Blend of operations and leadership responsibilities, offering growth into senior operations management roles.
• A culture that values efficiency, collaboration, and continuous improvement.

Integreon Intermediate LLC