Implementations Customer Onboarding Analyst
- México
- Permanente
- Tiempo completo
- Takes total accountability for the successful implementation of single market projects to ensure that Amex GBT and client implementation goals are achieved. This will be either as part of a larger client program or a standalone implementation. This role will also take ownership of defined implementation tasks within customer implementation or change projects.
- The implementation goals should be achieved and all outcomes delivered seamlessly and to the professional Amex GBT project standard.
- This will be achieved through effective organizational skills and solid understanding of standard implementation processes
- Take overall responsibility & project handle travel implementations (offline) – to include moves, closures and ad hoc projects as required by the business.
- Be the focal point of contact for the project team during the implementation process.
- Ensure the Onboarding process is followed (Pre-assessment through to Post-implementation stage).
- Lead the Joint Planning meetings – face to face or conference call depending on client requirements
- Ensure all project members are aware of their roles & responsibilities.
- Lead weekly calls, normally phone conference and produce call notes & agenda’s.
- Ensure the project remains on track, all tasks completed within deadline.
- Report and raise any challenges that may jeopardize project to whomever vital.
- Experience in Business Travel is a must
- Bilingual English - Spanish required
- GDS SABRE Management is a must
- Proven experience implementing Online Booking Tools is a must