Service Desk Agent
- Nuevo Leon
- Permanente
- Tiempo completo
For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
**To be qualified for this role, you should have**:
- Minimum 12 months' call center experience (Service Desk, IT Help Desk campaigns)
- Ability to navigate through various tools/screens while troubleshooting with customers
- Ability to use questioning techniques to uncover issues and find the best solutions or actions to resolve queries
- Strong communications skills in English and Spanish (speaking and writing)
**Qualifications**:
- High school diploma or GED (might be unfinished)
- Excellent verbal and communication skills, B1H/B2 English proficiency
- Basic PC keyboarding skills: basic Microsoft Office (Outlook, Word, Excel) experience required
- 1 year of call center experience in Service Desk, Help Desk and/or IT campings
- Demonstrated ability to support our high volume of inbound calls
- Schedule availability 24X7
**We offer**:
- Base Salary $19,800 - $23,760
- Performance Bonus up to $2,000
- $2,000 Hirign Bonus
- 2 days off
- All law benefits
- Food coupons
- Direct hiring
If you're naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we'd like to meet you.
Ultimately, you will be a person our customers trust.
They will rely on you to provide timely and accurate solutions to their technical problems.
**Salary**: $19,800.00 - $23,760.00 per month
Ability to commute/relocate:
- 64000, Monterrey, N. L.
: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Tech Support: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
- Day Shift (preferred)
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