SAP Application Support Analyst

Querétaro, Qro.
Permanente
Tiempo completo

Hace 2 meses

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...SAP Application Support AnalystIn this role, you will provide Level 1 support for our SAP applications, assisting users with issues, resolving inquiries, and ensuring optimal system performance. Your focus will be in
the Americas region (9 plants in the US, Mexico and Brazil).

Your expertise will help maintain the efficiency and effectiveness of our SAP environment, enhancing user satisfaction and operational excellence.
You will need to collaborate with the team, bridging business requirements with technical skills. You'll determine when users need basic support versus when system modifications

or enhancements are necessary.Responsibilities

Incident Management

o Provide first-line support for SAP applications, addressing user inquiries and technical issues via phone, email, and ticketing system.
o Monitor system performance and user access, ensuring timely resolution of issues to minimize downtime.

Technical Expertise

o Maintain a strong understanding of SAP applications and configurations.
o Analyze and troubleshoot basic SAP application problems, escalating complex issues to Level 2 support as needed.

Documentation and Reporting

o Maintain accurate records of incidents, solutions, and support processes

Continuous Improvement

o Identify opportunities for process improvements within the SAP support workflow.
o Implement best practices to enhance efficiency and reduce incident recurrence.
o Conduct basic training sessions for users to enhance their understanding of SAP functionalities.
o Participate in testing of new functionalities and system upgrades, ensuring alignment with business needs.

Collaboration:

o Work closely with other IT teams, such as infrastructure, security and external partners
o Collaborate with cross-functional teams to gather user feedback and identify areas for improvement in the SAP environment.ProfileBachelor's degree in Information Technology, Business Administration, or a related field.

1-3 years of experience in SAP application support or business analysis.
Strong understanding of SAP modules (SD, MM, PP, QM are preferred) and their functionalities.
Excellent problem-solving skills and the ability to analyze issues quickly and effectively.
Strong communication skills, with the ability to interact with users at all levels.
Proficiency in Microsoft Office Suite and familiarity with ticketing systems.
Bilingual (English/Spanish or English/Portuguese) is a plus

Our Offer to youAnnual Salary MXN: $490,000-$550,000Saving Fund
Food Coupons
Christmas Bonus
Vacations Bonus
Medical Insurance
Life InsuranceDatwyler CompetenciesDatwyler Expertise Competencies- Business orientation - Pursues KPI's-Level 3Datwyler Expertise Competencies- Exceed customer expectations - Understands the customer-Level 3Datwyler Expertise Competencies- Professional aptitude- Is able to instruct others-Level 3Datwyler Leadership Competencies -Ensuring Responsibility/Integrity- Calls for ownership -Level 3Datwyler Leadership Competencies- Adaptability- Participates in change- Level 3Datwyler Leadership Competencies- Lead by coaching - Installs opportunities to develop- Level 3Datwyler Management Competencies - Creativity and Innovation - Produces a wide range of ideas -Level 3Datwyler Management Competencies - Result Orientation and Execution - Implements objectives - Level 3Datwyler Management Competencies- Entrepreneurship- Implements strategy - Level 3Datwyler Social & Personal Competencies - Team orientation- Is a team player - Level 4Datwyler Social & Personal Competencies- Emotional Intelligence- Is responsive to the situation of others-Level 3Datwyler Social & Personal Competencies-Dealing with socio-cultural diversity- Respects diversity-Level 4SkillsBe yourself at DatwylerWe are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

Dätwyler

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