Dispatch Support Engineer L2 - MX

Tijuana, B.C.
Permanente
Tiempo completo

Hace 10 días

Job Description:Excis is a global IT support leader globally, driven by innovation and collaboration.We’re looking for a proactive Desktop Support Technician to manage hardware,software, and IT assets across multiple locations. Join us for a rewarding career in asupportive, family-like environment where you’ll look forward to coming to work everyday.∙Client in 190+ countries∙6000+ Engineers∙200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individualsachievements fuel team success. From solving complex IT challenges to celebratingwins together, we put our people first.Start your journey with Excis and grow with us!Job Summary:We are seeking a skilled and reliable Dispatch Engineer to provide on-call, on-site IT support at client locations. This is not a full-time position. The engineer will be engaged and paid on an hourly basis, and is expected to visit the client site only when support tickets are raised that require in-person assistance.This role is ideal for professionals who are flexible, self-driven, and comfortable with short-notice site visits to resolve hardware and software issues.Key Responsibilities:

Visit client locations only as needed, based on dispatched support tickets.

Install, configure, and troubleshoot software and hardware on Windows and Apple devices (including iMacs).

Handle printer installations and break-fix support.

Perform on-site tasks such as hardware refresh, asset tagging, redeployment, and reclaim.

Coordinate hardware repairs and warranty services.

Provide executive (VIP) support and basic AV/conferencing assistance.

Manage inventory, including tagging, logging, and reporting hardware movement.

Coordinate with vendors for repairs and replacements.

Support walk-up users and assist with onboarding when required.

Ensure all services align with company standards and client expectations.

Maintain detailed ticket logs, status updates, and closure notes through the service management system.

Additional Notes:This is a contractual, hourly-paid position, not a permanent or full-time role.Engineers will be dispatched only when there is a ticket that requires on-site support.Requirements3–5 years of IT support experience, preferably in field support or dispatch roles.

Strong knowledge of Windows and macOS platforms.

Basic understanding of network concepts (TCP/IP, Ethernet).

Familiarity with printer support and hardware troubleshooting.

Certifications like A+, MCP, or equivalent preferred.

Excellent communication, customer service, and organizational skills.

Willingness to travel to different client sites as needed, sometimes on short notice.

Ability to lift and move equipment (up to 50 lbs).

Must have access to transportation and be available for on-call assignments.

BenefitsWhy Join Us?At Excis, your work matters. You’ll be part of a dynamic, hands-on team where yourtechnical expertise directly enhances user satisfaction and operational success. Weoffer a supportive environment that encourages professional growth, continuouslearning, and collaboration across diverse technologies. Enjoy competitivecompensation and the chance to contribute to a global IT leader that values innovation

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