Ecommerce Coordinator
- Ciudad de México
- Permanente
- Tiempo completo
- Develop and implement strategies to maximize sales, improve sell out performance, and enhance customer satisfaction.
- Manage and optimize product listings, ensuring accurate and compelling descriptions, images, and pricing.
- Coordinate digital content, Retail media campaigns, and activation plans in order to develop brand positioning and help achieve sell in and sell out goals
- Monitor performance metrics, such as Shipped Revenue, Glance Views, conversion rates, Confirmation rates, and customer feedback, and take necessary actions to achieve performance targets.
- Collaborate with cross-functional teams, including marketing, sales, and operations, to coordinate product launches, promotions, and inventory management
- Assist in analyzing engagement and shopper data to contribute insights for refining merchandising strategies, with a focus on improving conversion rates and fostering repeat visitors
- Build connections with Marketing, and Customer Marketing to support the strategic growth of the account
- Stay updated on industry trends, competitor activities, and provide recommendations for continuous improvement.
- Conduct regular data analysis and generate actionable insights to improve marketplace performance and identify opportunities for growth.
- Implement effective customer service practices to resolve inquiries, complaints, and ensure a positive shopping experience for customers.
- Assist with the channel sales and advertising forecast to achieve goals
- Stay abreast of emerging technologies and tools related to online marketplaces and make recommendations improve the optimizations.
- Familiarity with SEO and SEM principles and techniques for optimizing product listings.
- Lead relationship with key partner digital agencies, focusing on advertising campaign optimization to maximize results and achieve targets
- Bachelor's Degree in Business Management, Marketing or Business oriented
- Experience in eCommerce or Digital Marketing, ideally managing accounts (Amazon, Mercado Libre or similar)
- Understanding of eCommerce channels, metrics and costumer journey.
- Strong analytical focus and KPIs management.
- Ability to work effectively and collaboratively across lines of business.
- Ability to learn, understand and converse around key business issues.
- Strong written and verbal communication skills and an understanding of where projects fit into overall Company and development strategies.
- Demonstrated integrity and maturity, and a constructive approach to challenges.
- Ability to operate independently given direction, and bring ideas and solutions to issues raised
- Detail-oriented and operationally-focused.
- Strong project planning, tracking & organizing skills.
- Takes initiative & brings impeccable follow-up skills.
- Demonstrated ability to lead multiple activities and assignments simultaneously.
- Consumer-centric approach to daily activities.
- Bachelor's Degree in Business Management, Marketing or Business Oriented
- 2+ years experience in eCommerce or Digital Marketing working with Pure Players or Marketplaces
- Proficient in MS Office (Advanced Excel, PowerPoint)
- Advanced English level