Customer Service Manager On-Site

Lufthansa Technik

México
Permanente
Tiempo completo

Hace 20 días

TasksYour main tasks include, among others:

Responsible for commercial processing & operational handling of the contract based on cost effectiveness
Identifies & manages revenue opportunities
Advises customers & pro-actively sells services
Responsible for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIs
Independently manage the customer relationship at the operational level & ensure its ongoing development
Responsible for first escalation level for process related issues
Monitor & support performance
Coordinate BU's within LHT & maintain an internal/external performance dialog
Corrects cost booking & in time invoicing
Managing LHT supply chain to meet customer requirements

Takeover of additional tasks when is required al final de las tasks

Behind the scenesTake your career to new altitudes!Let us show you what being part of the fascinating airline industry can bring to you!Our Philosophy- Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitiveWe are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.RequirementsIf you want to take a new step in your career as Customer Service Manager, take a look to the following requirements:

High school diploma/GED required
Bachelor´s degree desirable
More than 2 years of experience in MRO Customer Service required
Fluency in English & Spanish language required
German language desirable
MRO Customer Service & MRO repairs management knowledge required
SAP, MAX / CSM Training knowledge desirable
MS Office knowledge as user
Excellent cost consciousness
Excellent detail orientation
Excellent communication skills
Excellent problem solving
Excellent adaptability
Excellent commitment
Responsible of budget, costs and revenue: influences up to USD 50.000
Must possess a legal work permit in Mexico
Willingness to travel
Manages constant time pressure
Manages high stress level

CV/Resume, Reference List & Recommendation Letters required

Company may provide relocation assistance

CompanyAbout Lufthansa Technik Component Services LLC.Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers' aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

Lufthansa Technik

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