Agent, Customer Service 2nd shift- (Global Network Management Center)

Apodaca, N.L.
Permanente
Tiempo completo

Hace 17 días

Company Description“We're not in the shipping business; we're in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

18,000 + trained professionals
340+ locations in 100+ countries on 6 continents
Fortune 500
Globally unified systems

Application InstructionsPlease submit a resume, composed in English. Applications without a resume will not be considered.For optimal consideration, a cover letter may be included as the first page of your resume. The cover letter should be no longer than one page. Please address why you are a good fit for this specific job posting, and your desired compensation range.Job DescriptionThis Agent position is for a role in Expeditors' Global Network Management Center Customer Service Team (NMC CS). Provides support for a number of Expeditors' largest customers in the aviation, automotive, pharmaceutical, retail and technology industries. The team provides oversight of critical logistics shipments, aircraft on ground shipments and other specialized logistics service offerings, such as monitoring temperature-controlled shipments. Works with a wide variety of customers, service providers and district operations internationally to deliver transportation visibility to our customers with exceptional customer service. Your main responsibility will be to become a subject matter expert for each of your customers and to ensure we are executing at the highest levels of service for our customers.To be successful in this role you must have strong interpersonal skills. You will be responsible and accountable for delivering exceptional customer service across all your accounts. The role will mainly entail : tracking and tracing customer shipments, bookings, critical shipment oversight, and proactive communication with Expeditors districts and service providers to ensure that customers are provided with timely and accurate information.Major Duties and Responsibilities

Promotes company culture, ensuring a positive workplace environment
Provides quality customer service, answering customer enquiries, handling customer complaints while managing any form of escalation
Have a sense of urgency mindset to ensure customer expectations and service requests are answered timely and accurately
Central point of contact of our customers service requests providing reporting, visibility and leading calls to ensure customers are updated on the status of their shipments
Coordinate with Expeditors districts to gather information on customer shipments and ensure communicated back to customers

QualificationsDesired Qualifications

High School Diploma
Proficiency with Microsoft products (e.g. Office Suite, SharePoint)
Ability to present and communicate your work to diverse audiences, including but not limited to stakeholders, team members, and decision-makers
Fluent in English and Spanish (If applying in Mexico)
One year of customer service experience
One year of logistics related experience
Qualifications in supply chain management or logistics

IATA/FIATA

Additional InformationExpeditors offers excellent benefits:

IMSS & Vacation - according to Mexico Federal Labor Law
Medical insurance
Life insurance
Basic needs vouchers
Employee Stock Purchase Plan
Paid overtime
Training and Personnel Development Program
Aguinaldo - above the legal requirement
Utilidades-Profit bonus

Relocation will not be provided.All your information will be kept confidential according to EEO guidelines.

Expeditors

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