Bilingual IT Support Specialist
- Benito Juárez, D.F.
- Permanente
- Tiempo completo
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals, enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
ROLE PURPOSE
This role will troubleshoot and resolve problems that are logged via the Service desk system (Service Now). This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, software and technology related equipment to ensure optimal performance. The Specialist will work with the Infrastructure Management team to assist in maintaining networking equipment and server infrastructure. The IS Support Specialist deals with all IS procurement requirements and mobile telecommunications, while working closely with clients, processing incidents and assisting with defining improvement actions needed.
MAIN RESPONSIBILITIES
Maintain an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
Maintain an accurate and current inventory of all hardware assets, laptop computers, desktop computers and mobile devices
Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
Perform analysis, diagnosis, and resolution of client related problems and recommend/implement correct solutions including off-site repair for remote users as needed
Install, configure, test, maintain, monitor, and troubleshoot laptops, desktops, and related hardware and software
Liaise with and provide training and support to IS clients
Configure and support handheld mobile devices
Analyze and make recommendations for hardware and software standardization
Create user accounts and manage access control based on company policies
Analyze, troubleshoot, and resolve system hardware, software, and networking issues
Perform system backups and recovery
Troubleshoot and repair hardware and network connectivity issues
Remove old equipment and perform data migration to new machines
Field incoming help requests and log activity through generating work tickets
Research and resolve difficult and complex problems
Analyze and identify trends in issue reporting and devising preventive solutions
Provide assistance to Infrastructure management to maintain a stable server, communication, and network infrastructure environment
Other duties as assigned
REQUIRED EDUCATION AND QUALIFICATIONS
Education Level:
Associate’s Degree in Computer Science or equivalent required; Bachelor’s Degree preferred
Certifications in MS Operating Systems, A+ Certification, or MS Office/Azure applications preferred
Qualifications:
Minimum 5 years’ relevant experience within IT Support
Bilingual – Spanish & English
REQUIRED SKILLS AND COMPETENCIES
Knowledge of current PC software, hardware, desktop operating systems (Windows 10/11), and Office productivity software
Experience with MS Azure, O365, InTune, EntraID, Defender and Active Directory
Ability to maintain patience, a customer-friendly attitude and work in a team environment
High degree of problem-solving and analytical abilities
Strong verbal and written communication skills, with the ability to effectively communicate with non-technical and technical people
Strong working knowledge and demonstrated experience in IS systems
Excellent organizational and follow-up skills with strong attention to detail
Highly motivated