Program Manager, Fraud Operations

Ciudad de México
Permanente
Tiempo completo

Hace 2 meses

Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the teamThe mission of Fraud Operations is to act as guardians of the global financial ecosystem by proactively reducing fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. Fraud Ops is responsible for developing and maintaining scalable processes related to fraud analysis, card testing, account takeover, and financial partner investigation requests. We strive to improve manual fraud decisioning and enhance support experiences for users impacted by fraud decisions, all while enabling healthy growth for the business.What you'll doAs a Program Manager - Fraud Operations, you will play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You will conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies will be essential in developing and enhancing investigative processes and programs.Responsibilities

Analyze high risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors

Lead root cause analyses to identify gaps in current systems, policies and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders

Drive cross-functional projects aimed at refining operational processes and tools, enhancing the detection and management of fraudulent accounts across our global analyst network

Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency distributed fraud attacks

Communicate regular updates during team and organization-wide business reviews, summarize outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions

Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, while identifying challenges and enhancing analyst performance to improve overall outcomes

Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirements

3+ years of experience conducting complex investigations

1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholders

Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges

Proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements.

User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset

Excellent written and verbal communication skills in both English and Spanish

Ability to travel to vendor locations for up to 10% of the year

Preferred qualifications

Experience in payments, e-commerce, social media, or fintech, mitigating digital/card-not-present fraud

Experience investigating and mitigating card testing and account takeover attacks

Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows

Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations

In-office expectationsOffice-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.Pay and benefitsStripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.Office locationsMexico CityTeamOperationsJob typeFull time

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