Fraud Prevention and Banking Dispute Specialist
- Benito Juárez, D.F.
- Permanente
- Tiempo completo
Prevent financial fraud and manage banking disputes chargebacks by analyzing transactions, monitoring banking portals, and coordinating with internal and external teams, in order to minimize financial losses and protect the integrity of the business.Your main responsibilities will be
Utilize system alerts and reports to identify unusual or suspicious transaction patterns, employing fraud detection tools and analytical methods to effectively prevent financial losses and mitigate risks.
Apply fraud detection tools and transaction monitoring methods to assess online orders, enabling the identification and prevention of potentially fraudulent bookings, thereby reducing financial risk and protecting company revenue streams.
Implement fraud prevention protocols and transaction validation procedures to cancel suspicious orders, thus minimizing banking disputes and financial losses while safeguarding company revenue and maintaining customer trust.
Collaborate with the Customer Service team to ensure suppliers are promptly informed of suspicious or canceled orders, following established communication protocols and case management procedures. This helps prevent penalties, sustain strong supplier relationships, and mitigate operational risks.
Establish user blocks within the TMT area by documenting fraud cases and applying access control measures. This strategy is designed to mitigate future fraudulent activities, reduce financial risk, and strengthen operational security.
Consolidate transaction data and submit monthly block requests for users with repeated chargebacks, in accordance with established risk management protocols to mitigate ongoing fraud, minimize financial losses, and strengthen payment security.
Review daily and monthly banking transactions through designated portals and generate chargeback reports to effectively identify anomalies, monitor disputes, and provide comprehensive insight into transaction performance.
Manage banking disputes by collecting pertinent evidence, preparing comprehensive defense documentation, and maintaining communication with financial institutions to optimize fund recovery and ensure regulatory compliance.Your Profile
Bachelors degree in Administration, Tourism, Economics, Engineering, or a related field.
Intermediate English able to comprehend, read, and write at a functional level for managing documentation and communication with international teams.
Proficient in fraud detection and reporting tools, including
oEkataa Tool for analyzing fraudulent orders
oAdobe Editor for bank documentation
oTripshot for supporting documents in chargeback defense
oTMT System for chargeback reporting and user blocking
oRR Order Reports generated from the web access pending
Strong command of Microsoft Office applications Excel, Word, PowerPoint, and Power BI.We Offer
Benefits above the legal requirements.
Continuous training opportunities.
Life insurance.
Meal vouchers.
Hybrid work modality.
Growth opportunities within Hyatt.Apply here with your updated CV.
We care for people so they can be their best.Bolsa de trabajo México ofrecemos puesto de Fraud Prevention and Banking Dispute Specialist para el sector de Administracion Oficina en la empresa AMSTAR OPERACIONES DMC MX de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
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