Customer Service Specialist

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats with the highest level of professionalism, determining with product, accessories and/or plan of action best serves their individual needs
• Complete tasks and/or projects of basic complexity within defined process accurately and timely documenting the work in an organized manner
• Become knowledgeable in the specifications, capabilities and operation of Garmin products to be able to accurately describe product features, capabilities and applications to customers
• Remain current on changes in policies, procedures, and product offerings
• Coordinate with internal departments, by reviewing production schedules, inventory reports, work orders and availability of stock, to get all information necessary regarding orders
• Follow up on payments of orders, assisting customers with issues regarding their purchase and RMA´s, shipping issues, order exchanges, cancellations, returns or refunds and other issues the customer may be experiencing, to find solutions and guarantee customer satisfaction
• Follow up with unsatisfied customers, to gather information and understand the existing issues, to achieve a solution that will result in an overall positive experience, reporting any and all out-of-line conditions affecting customer satisfaction
• Identify possible improvements in Garmin products, documentation and procedures and provide this feedback to the Team Leader of Dealer Operations, to guarantee the workflows of the position and department are documented and contribute to the satisfaction of the customer

• High School Diploma or GED
• Must possess a minimum of 2 years of experience performing a substantially similar role
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Must demonstrate effective independent judgment and decision-making skills
• Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
• Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision
• Must be team-oriented, possess a positive attitude and work well with others
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Demonstrates a proficient ability to grasp new concepts quickly
• Demonstrated strong mathematical and analytical skills
• Demonstrates proficient data entry skills
• Demonstrates proficient computer skills in Microsoft software including Word and Excel
• Driven problem solver with proven success in solving difficult problems

• Bachelor's Degree in Business Administration, Management, Operations, Material Management, Logistics, Industrial Engineering or substantially similar field
• Demonstrated interest for the product segment and interest in developing product knowledge
• Experience working with Oracle
• Ability to understand, read, write, and speak English with a basic level of proficiency
• Reliable and punctual
• Experience with Consumer Electronics
• Previous technical troubleshooting

Garmin